Last updated: 19 July, 2026

Uposham (“we”, “us”) respects your right to delete the personal information we hold about you, including any information associated with your use of our Facebook Messenger integration. This page explains how to request deletion of your data.

How to request deletion

Send a deletion request to support@uposham.com with the subject line “Data Deletion Request”, and include:

• Your full name.
• The phone number and/or email you used with Uposham.
• If you contacted us on Facebook Messenger, the name of the Facebook account you used, so we can locate your conversation.

You may also message our Facebook Page and ask to have your data deleted.

We will verify your identity before acting on the request, to protect your information from unauthorized deletion.

What we delete

Once verified, we will delete or anonymize the personal information associated with you, including:

• Your account and contact details (name, phone, email, address).
• Messages exchanged with our chat assistant and Facebook Messenger conversation data associated with your request.
• Appointment and booking records that are not required to be retained by law.

What we may retain

Some information may be retained where the law requires it or where we have a lawful reason, for example:

• Medical records (such as prescriptions and clinical notes) that we are legally required to keep for a minimum retention period. These are deleted or anonymized once that period ends.
• Limited records needed to comply with legal, tax, audit, or dispute-resolution obligations.

Where we cannot immediately delete certain information, we restrict its use to the purpose that requires its retention.

Timeline

We aim to confirm and complete verified deletion requests within 30 days, or within the timeframe required by applicable law. If we need more time, we will let you know.

Contact

Uposham
Mirpur DOHS, Dhaka
Email: support@uposham.com
Data Protection contact: dpo@uposham.com